Questions & Answers

What is not allowed in The Cave?

We take security very seriously and do not allow the following items into the venue:

  • Weapons of any kind including but not limited to: firearms, knives, chains, nunchucks or anything security feels can be used as a weapon.
  • No selfie sticks
  • No backpacks of any kind or oversized bags (includes purses in some cases).
  • No illegal substances
  • No mace
  • No professional photography gear unless prior arrangements are made with the tour manager or The Cave management
  • No Flash Photography

Before any guests are allowed into The Cave you will have to pass 2 security searches. The first search is a metal detecting wand and the second is a search of purses and/or bags and/or jackets.

This is not because we want to violate your rights, but we want to keep a safe environment for you to enjoy music.   If any of the items above are found, security will simply ask you to return it to your vehicle. If you do not have a way to secure the item, security will confiscate the item and dispose of or secure the item for you.

If you have any problems, please contact someone in the box office or a member of the security staff. No Professional photography gear unless other specified by the tour manager.

Do you have a coat check during winter months?

Unfortunately we do not offer a coat check at The Cave and we are not responsible for lost, stolen or damaged items.

Is there an ATM at The Cave?

Unfortunately we do not have an ATM at The Cave. The nearest ATM is located across the street.

Is there smoking allowed

At The Cave, we do not allow smoking of any kind…including vapes. We do however allow exit and reentry so feel free to take it outside at anytime, just go through security for reentry.

Is The Cave Handicapped Accessible?

Yes, The Cave is a handicapped accessible facility and if you need special assistance please let a security member know.

What does an average night look like at The Cave?

Under most circumstances we open the doors at 6:30 PM, the opening act start playing at 7:30 PM and the headlining act takes the stage between 8:30 – 9 PM. The show is usually over between 10:30 – 11 PM unless the bands are feeling the crowd and decide to play longer.

That is MOST circumstances…not every show runs on time because bands have a lot of equipment to get unloaded, set up and adjusted! Plus we have to make sure the sound is on point 🙂

How do I purchase tickets online? Is it safe?

Our online ticket buying process is secure and safe because we go through Ticketmaster. To purchase tickets online, just click through the instructions given on the site. You must be the owner or authorized user of a credit card in order to purchase tickets online.

Box Office and Will Call Information

You can always contact the box office for general venue questions and ticket purchases by calling: (909) 878-0204

The Cave Box office is open the following days/times:

  • Friday: 11AM – 5PM (9PM on Friday show nights)
  • Saturday: 11AM – 9PM
  • Sunday: Noon – 5PM

Will Call tickets can be picked up at the box office on the day of the show only. Please reach out to The Cave Box Office directly for specific hours. In order to pick up your tickets, you must have the original credit card used to purchase, along with a valid form of identification.

We also have a new location to purchase tickets:

Village Music
603 Pine Knot Ave
Big Bear Lake, CA 92315

Phone: (909) 866-4449

Hours of Operation:
Sunday – Thursday: 11AM – 7PM
Friday – Saturday: 11AM – 9PM

Are there ticket limits?

Ticket limits are generally determined by the venue, artist, or artist’s management. Ticket limits will vary depending on the type of event or the anticipated demand for tickets. Attempts to exceed ticket limits by placing multiple orders may result in your entire order being canceled.

If you have questions about your existing ticket order, please call Ticketmaster Fan Support at (800) 653-8000.

My tickets were damaged…

If your tickets become damaged in any way, please contact Ticketmaster or The Cave as soon as possible so we can verify your order and seat location and attempt to make alternate arrangements for your entry into the event.

What if an event is cancelled or postponed?

If an event is canceled, tickets can be returned at the original point of purchase for a full refund. If your tickets were purchased over the phone or online, you should contact the ticket outlet for instructions on how to receive your refund. Shipping charges may not be refunded.

If an event is postponed, your original tickets will be honored for the new date. If for any reason you are unable to attend the rescheduled date, you will be allowed to return your tickets for a full refund prior to the event at the original point of purchase.

Does The Cave offer refunds?

All ticket sales are final. There are no refunds or exchanges unless otherwise notified.

I heard that a specific artists is playing at The Cave, but why can’t I find it?

If you cannot find an artist in the event listings, please call the Box Office directly to confirm their appearance. Please note that in some cases, the artist may be the support act on a show and not the scheduled headliner. While we do like to promote the opening acts, sometimes they are booked to close to the show date to be added to promotional materials.

How do I subscribe/unsubscribe from your email newsletter?

You can sign up for The Cave email alerts to receive venue news, concert information, special offers and announcements via the newsletter sign-up area at the bottom of each website page.

How can I book a gig at The Cave?

You can make booking arrangements for The Cave through our venue talent staff. To get your information in their inbox, please complete the form found here:

How Can I Purchase Tickets?

You can purchase tickets for events at The Cave by visiting The Cave Box Office, calling The Cave Box Office at (909) 878-0204, visiting, by calling Ticketmaster directly at 800-745-3000 or by visiting an authorized Ticketmaster outlet!

We also have a new location to purchase tickets:

Village Music
603 Pine Knot Ave
Big Bear Lake, CA 92315

Phone: (909) 866-4449

Hours of Operation:
Sunday – Thursday: 11AM – 7PM
Friday – Saturday: 11AM – 9PM

Do you offer food at The Cave?

Why, yes. Yes we do.

Philly Cheesesteak
Chicken Philly Cheesesteak
Meatball Sub
Candy Bars

We also have a line of Pepsi fountain drinks!

We also offer a full bar and 4 beer’s on tap–2 of which are from Big Bear Lake Brewing Company!


Is There Assigned Seating? Do I get A Guaranteed Seat?

Unless you purchase a balcony or mezzanine seat, there is no guarantee on seating. For balcony and mezzanine seating, you get the seat you purchased! General Admission tickets are standing room only with limited seats on an first come first serve basis.

If you feel that you NEED a seat for the show, we recommend purchasing a balcony or mezzanine ticket.

Is The Cave an All Ages Venue?

The Cave is an all ages venue, unless otherwise specified on the individual show page! Come one, come all!